Privacy Policy

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Privacy Policy for 1st Top Gear Driving School

Effective Date: [14/01/2025]

1st Top Gear Driving School (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (www.1sttopgear.co.uk), use our services, or interact with us in any other way. Please read this policy carefully to understand how we handle your personal information.

1. Information We Collect

We may collect the following types of personal data when you interact with our website or services:

• Personal Identification Information: This includes your name, email address, phone number, and postal address.
• Driver's License Details: Information about your driver’s license status, learner driver information, or other related qualifications.
• Payment Information: We may collect payment details when booking lessons or other services, including credit card details (through our payment processing partners).
• Booking and Service Data: Details of lessons booked, date and time of lessons, instructor information, and any feedback you may provide.
• Technical Information: Information about your device, IP address, browser type, and browsing behavior on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process bookings for driving lessons and other services.
• To contact you regarding your bookings, provide reminders, and send you confirmations.
• To communicate with you about special offers, promotions, and updates (you can opt out at any time).
• To improve our website and services based on your feedback and usage patterns.
• To comply with legal obligations and resolve any disputes that may arise.
• To provide customer support and respond to inquiries.

3. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted third parties in the following circumstances:

• Service Providers: We may share data with service providers who assist us with processing payments, sending emails, or managing bookings.
• Legal Compliance: If required by law or to protect our rights, we may share information with regulatory bodies or law enforcement authorities.

4. Data Security

We take the security of your personal data seriously and have implemented measures to protect it. This includes encryption, secure storage, and access controls. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

5. Your Rights

Under UK data protection laws, you have certain rights regarding your personal data. These include the right to:

• Access a copy of your personal data we hold.
• Correct any inaccurate or incomplete data.
• Request the deletion of your personal data (subject to certain legal exceptions).
• Object to the processing of your personal data or request that processing be restricted.
• Withdraw consent where processing is based on consent (such as marketing communications).
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

If you wish to exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and gather information about how our site is used. Cookies are small text files that are stored on your device. You can control cookie settings through your browser, including the option to disable cookies, although doing so may impact your experience on our website.

For more information on how we use cookies, please refer to our [Cookie Policy] (if available).

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy regularly to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions about this Privacy Policy or our practices regarding your personal data, please contact us:

• Email: [enquiries@1sttopgear.com]

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.

This privacy policy ensures that 1st Top Gear Driving School complies with the UK’s data protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).